Meet the Team – Matthew Ball

Today we have had the great pleasure of interviewing Matthew Ball. Discussing his career at Rehab Direct and what an average day in the office looks like. 

How long have you worked for Rehab Direct?

I’ve worked for Rehab Direct for around 4 months now.

What are your key responsibilities?

As part of the IT Team, I am responsible for the “frontline” IT support issues that appear on a daily basis. I deal with a multiverse of different problems that can then develop into larger issues. So my main responsibility is to find a way to solve these problems in a timely manner so that our fantastic team can continue with their work. I also deal with the upkeep of hardware, so that I know that the computers that my colleagues use will work seamlessly. I have also been entrusted with monitoring the connectivity of our colleagues on the network as it is imperative that our clinicians can rely on a speedy connection for great quality calls with clients.

Favourite thing about working at Rehab Direct?

There’s a lot to choose from, but if I’m choosing one I’d have to say my favourite thing about working at Rehab Direct is knowing I’ll be coming into the office and my day won’t be the same as yesterday. I’ll be walking into another day where my knowledge and even sometimes patience will be tested, but then there’s the satisfactory feeling when another problem is solved.

What’s the most challenging part of your job?

There are many challenging factors about my job, but I’d have to say keeping up with the ever-changing world of IT is probably up there as the most challenging. There are always updates/new products being rolled out that improve the quality of life for an office worker. It’s part of my job to keep up with the updates and product releases before everyone else gets them, making sure I have a good understanding so I’m able to inform others.

Funny story/fun fact about yourself?

The family and a few family friends went to China in 2006 and we visited 11 cities in 14 days! But when we visited Zhengzhou, we were treated like celebrities by members of the public for some bizarre reason. People were coming up to us asking for photographs and autographs, still, to this day, I don’t know why a group of women wanted a photo with an 11-year-old but I didn’t bother to ask as I didn’t know what was going on. My friend Oliver and I even had an interview live on their news channel! So I’d say I’m a big deal over in Zhengzhou.

What‘s the best piece of advice someone has given you?

My grandad told me this quote and It’s always one that’s resonated with me. He always told me that “you’ll always have to accept what comes at you in life, the only important thing is that you meet it with the best you have to give”.

Favourite thing to do outside of work?

I have a few favourite things to do outside of work, I’d have to say football does take a chunk of my out-of-work time up. I play 5-a side on Monday nights and I have a love-hate relationship with Sheffield United that’s been going on for around 23 years now (I love it really). I absolutely love gigs, the best one being the Metallica gig at the Etihad stadium in June 2019. I’d missed out on seeing them so many times and finally managed to get my hands on tickets, quite possibly one of the best days of my life so far. I’m also partial to a nice walk, I’ve seen some stunning scenery and made some good memories out on the trails!

8 February 2022

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