Meet the Team - Megan Maguire

Today we have had the great pleasure of interviewing Megan Maguire as we spoke about her career at Rehab Direct and what an average day in the office looks like. 

How long have you worked for Rehab Direct?

I started working for Rehab Direct in May 2021.

What are your key responsibilities?

My key responsibilities are ensuring all admin work is up to date and completed, supporting patients/clients with any queries/questions they may have, corresponding with referrals and hospitals and supporting the case management team with admin tasks. Being empathetic whilst talking to patients on the phone is quite important and making sure I can help them in the way that will most effectively solve the problem they are having. If I can’t help them, making sure they are contacted by someone who is equipped to solve the issues is crucial to their care.

Favourite thing about working at Rehab Direct?

It’s a welcoming environment with a great admin team to work with. Everyone is lots of fun and we’re all very tight-knit, which makes our teamwork skills on point.

What’s the most challenging part of your job?

Patients come to us with multiple injuries such as traumatic brain injury, spinal cord injuries, amputations and severe orthopaedic injury. This is obviously very stressful for them and sometimes it can be challenging to manage the logistics of making sure they can attend any appointments they need to and carrying out the plans that the case management team set out for the patients. Travelling to appointments, sorting out care, needing any specialised equipment are all things that can be stress points for patients, making sure this runs as smoothly as possible is a bit challenging.

Funny story/fun fact about yourself? 

I have just bought a 16-week old cocker spaniel puppy, we’re in the training stages at the moment so it’s a little bit stressful but I’m absolutely loving it!

Favourite thing to do outside of work?

I’m such a foodie, so I like to try different restaurants. Italian food is my favourite by far but I’m up for trying anything!

What is the best piece of advice someone has given you?

If you need help always ask for it, what’s the worst that can happen?

9 November 2021

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