Rehab Direct Case Managers - Pia Heap (She/Her)
Meet Our Case Managers

Pia Heap (She/Her)

MSc, HCPC, MCSP

Key Skills

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Neurological

Rehabilitation programmes designed to help those with diseases, injuries or disorders of the nervous system.

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Orthopaedic Injury

Optimising recovery from orthopaedic injuries through coordinated treatment planning, management, rehabilitation, and return to function.

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Spinal Injury

Optimising traumatic and non-traumatic spinal cord injury recovery through treatment, management and rehabilitation.

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Women's Health

Assessment, planning and delivery of tailored rehabilitation programmes for women’s health needs e.g. pelvic pain, menopause, postnatal recovery.

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Chronic Pain

Assessment, planning and delivery of bespoke rehabilitation programmes for people with chronic pain.

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Burn/Scar Treatment

Physiotherapy to maintain the elasticity of the skin and muscle flexibility after a burn injury.

Expertise

Pia is a dedicated and highly skilled physiotherapist who qualified from the University of Chile in 2014. Following her early clinical work, she continued to advance her professional development by completing an MSc in Advanced Physiotherapy at Manchester Metropolitan University in 2017. This foundation has enabled her to build a strong career within multidisciplinary teams, contributing to clinical practice, research, and service development initiatives.

With substantial experience as a Senior Physiotherapist in both hospital and community healthcare settings, Pia has developed a broad clinical skill set and a strong understanding of complex patient needs. She has worked across diverse areas of physiotherapy, supporting patients with acute and long-term conditions, and consistently demonstrates an evidence-based, patient-centred approach to care. Pia also has a particular interest and growing expertise in pelvic health and is passionate about advancing best practice within this specialty.

In addition to her clinical work, Pia is actively involved in teaching, mentoring, and leadership. She has contributed to staff development, student supervision, and collaborative quality-improvement work, helping to support effective team functioning and high standards of clinical delivery. Her background in research further strengthens her commitment to continuous learning and innovation within the profession.

Pia is known for being proactive, empathetic, and creative in her problem-solving. She is deeply committed to her patients’ well-being and to supporting her colleagues within the wider healthcare team.

Ages treated: adults & adolescents aged 16+

Pia has been a Case Manager since 2025.

Pia is registered with: 

  • Health Care Professions Council (PH114122)
  • Chartered Society of Physiotherapy (104520)
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